Frequently Asked Questions:
-
How do I order?
-
How do I make
payment?
-
What are
your store
hours? / When are you open? / When do you ship out your orders?
-
Do you accept
Bitcoins? /
Does your pharmacy accept digital currency?
-
Do I need a
prescription?
- Can I request a
particular brand of medication?
-
Where do you
ship from?
-
Will I
be able to track
my order? How do I track my order? Has my order left India
yet? The USPS website says 'Origin Post is Preparing Shipment,'
what
does that mean? If it says 'MUMBAI AIR' on the India Post
website,
has my order been shipped? / etc.
-
Will I need
to sign for
my order? / Do I need to sign for these packages? / The usps.com (post
office) website says 'notice left' but I do not have a notice in my
mailbox?
/ What if the package is returned because I gave you the wrong address
or because no one at my address accepted the package?
-
What do I do
if my package
is confiscated by customs? US Customs sent me a seizure letter,
what
do I do now? Should I respond to this customs letter?
-
Why are your
prices so low?
-
What
countries do you
ship to?
-
Can
I use a USA
address mail forwarder if I don't have a USA mailing address?
-
Is it okay
if my billing address and mailing address are different? Can I
have
my order shipped to someone else as a gift?
-
Do you ship to
PO Boxes, post
office boxes, MBE Mailboxes Etc., UPS Store addresses, APO/FPO
addresses,
etc?
-
Does your
pharmacy accept USPS money orders? / Which USPS money order do I need
to
purchase, the domestic or international one? Does making payment
by money order slow down my order?
- Are
you from India?
/ Are you a pharmacist?
- I see you use a Yandex
email address, are you Russian?
-
I only
received part
of my order.
-
Your website is
down. Can I
order via email?
-
How long will it
take for my
order to arrive?
-
Do you send
out junk email?
Do you spam advertise?
-
Is
this legal?
What about customs?
- Do you sell
wholesale?
-
How should I store my
medication if I
plan to keep it long term for later use? What is the best method
for long term storage of medication? Please advise how to store
medication
for survival / prepper / bunker use. / etc.
-
How
do I leave
feedback? Can I make a few suggestions? / etc.
-
Where is the
rxcreams.com / jcmpharmacy.com
/
jcmrx.com / etc. website? I can't seem to locate your
website.
Are you still in business? We heard you were shut down by Big
Pharma,
are you still there?
How do I order?
You can order by clicking on the order tab, on
any
order button you see on the website. Enter your email
address
(this is probably most important), preferred mailing address, the name
and quantity of the medication you want to order and your preferred
payment
method. You can always simply email us your orders as
well. There is no need to use the web order form.
We'll invoice via email within one business
day. Your order will ship out within 24-48 hours of receipt of
payment.
How
do I make
payment?
We accept all major cryptocurrencies. Select
groups of customers can also make payment via other means such as
Paypal and Google Pay.
What
are
your store hours? / When are you open? / When do you ship out your
orders?
We are open 365 days a year. Our daily
operating
hours are 8am to 10pm India Standard time, our local time in Mumbai,
India.
We are about 10 hours ahead of New York time, 4 hours ahead of London
time,
1 hour ahead of Moscow time, and 5 hours behind Sydney time.
Although
we often answer emails in 'real time,' you should expect that some
responses
will be delayed until the next business day if it's near the end of our
business day, outside of our normal business hours, or if we are
experiencing
a particularly high volume of email. Also, shipments are mailed
out
on every mailing day, although orders that are received and paid for
before
a public mailing holiday (or Friday evening for example), will not mail
out until the very next mailing day, which at times can be up to 48-72
hours later.
Do
you accept
Bitcoins? / Does your pharmacy accept digital currency?
Yes, we do accept Bitcoins. If you have
funds
in other digital currencies, please convert them to Bitcoins at any of
the major exchanges before sending us payment. We'll quote you
the
amount of BTC (Bitcoins) that you need to send us to pay for your order
by using the current Coindesk exchange rate at the time of
purchase.
We'll then provide you with one of our Bitcoin addresses with which you
can send payment to us. We'll provide you with
payment
instructions if you select Bitcoins as your payment method.
Do
I need
a prescription?
We do not require a prescription. Simply
place
your order, or email us and let us know what you require and we'll
process
your order. Healthcare and medication costs are on a
perpetual
rise. There are more uninsured people than ever before.
We're
here to save you time and money, if you know what medications you
require,
we certainly don't need a paid note from your health care provider.
Can I
request a particular brand of medication?
You are welcome to make brand requests, and we
will
try to accommodate you, however as a matter of policy, we ship out
generic brands of the same medication interchangeably. Brand
requests
cannot be guaranteed.
Where
do you
ship from?
We ship the bulk of our orders from our
logistics
center in Mumbai, India. It's a medical grade climate
controlled
'clean' facility. Ungloved/unsanitized human hands never touch
your
medication (which are sealed in blister packs or bottles
anyway).
Everything is packed and shipped in sanitary conditions.
Medication
arrives direct from the manufacturers and are immediately stored in
ideal
temperature conditions for each respective medication.
Will
I be able to track my order? How do I track my order? Has
my
order left India yet? The USPS website says 'Origin Post is
Preparing
Shipment,' what does that mean? If it says 'MUMBAI AIR' on the
India
Post website, has my order been shipped? / etc.
Yes, you will be able to track your
order. 1-2
business days after mail out, we will email you the tracking number(s),
also known as certified mail, delivery confirmation or registered mail
numbers in some countries. In that email you will also receive
links
to the India Post website. You'll be able to see there when your
item(s) have left India. When it shows as a particular date and
'MUMBAI
AIR,' that means your order has left Mumbai International Airport on
the
date shown. All international mail leaves the country on
commercial
airline flights and thus the last tracking point for India will be an
international
airport, and for our company, the closest airport is Mumbai's
airport.
This can be seen in the example image of a tracking result below:
Another common question (from USA customers in
this
case) is that even though a particular shipment may have left India,
the
USPS website may still show a tracking status of 'Origin Post is
Preparing
Shipment,' as in the example below:
The reason for this is that the particular
shipment/order
is likely already in the destination country (USA in this case), but
has
not yet cleared customs and has not yet been scanned into the USPS
system.
Please be patient as this does not mean the shipment is still in
India.
It has left India and is simply awaiting customs clearance. The
shipment
will likely become trackable again in a few days when it re-enters the
USPS mail system and will soon be delivered, as in the example tracking
result shown below:
Will
I need
to sign for my order? / Do I need to sign for these packages? / The
usps.com
(post office) website says 'notice left' but I do not have a notice in
my mailbox? / What if the package is returned because I gave you the
wrong
address or because no one at my address accepted the package?
All orders are shipped via first class
registered
air mail so yes, a signature is required to accept the
package(s).
Anyone at the mailing address can sign for the package, it doesn't have
to be specifically the person the package was addressed to. It
can
be a friend, neighbor, roommate, spouse, child, etc. We must
ship out by registered air mail by the way, because if we do not, both
the customer (you) and the sender (us) will not be able to track and
confirm
delivery of orders.
Yes, the USPS sometimes will not leave a
'notice left'
slip or note even when it indicates this on the USPS.com website.
This can be because of many reasons. Sometimes the notices are
misplaced,
scattered by the wind, and sometimes the mail carrier simply doesn't
really
write a note. The remedy or solution for this type of situation
is
that we recommend that all customers make an effort to track their
orders
online at the USPS.com website so that they know when a delivery
attempt
has been made and so that they can then arrange redelivery (online or
with
their mailman/mail carrier). Also, if possible, leave a permanent
note (even better if you can get this note laminated) on your home,
building,
or office mailbox with a message to your mailman along these lines...
"Dear
USPS, if a package to be delivered requires my signature, PLEASE leave
me a delivery notice for me to sign so that you can redeliver the
package.
Otherwise just leave it in my mail box. Thank you!"
Important: Please note
that we cannot
take responsibility if your order is returned to us because you do not
accept the package(s) (for instance you go on vacation and do not place
a hold on your mail or there are multiple delivery attempts but you do
not sign for your order for whatever reason). In these
cases
we will wait until the package(s) are returned to us and will reship,
BUT
we will need you to pay for the postage costs for the reshipment.
If the packages are lost on the return leg, the customer agrees that
the
we are not to be held responsible for such losses. To avoid such
situations, the customer should actively track their orders online at
the
links provided in the follow up email(s) we send after your order has
been
shipped.
What
do I
do if my package is confiscated by customs? US Customs sent me a
seizure letter, what do I do now? Should I respond to this
customs
letter?
You do not need to do anything. There is
no
need to respond to it. No legal action will be taken against you,
nor have we ever heard of anyone being prosecuted for importing
personal
use prescription medication. Our general policy is to continue
reshipping
any lost or confiscated packages. The reason for this is that the
volume of mail arriving everyday into the USA is overwhelming and it is
simply not possible for US Customs to inspect even a small percentage
of
it. The odds are heavily in favor of the customer.
This
guaranteed reship policy applies to all other countries we ship to as
well.
Why
are your
prices so low?
Our prices are some of the lowest you'll find
out
there. Don't take our word for it, Google around and you'll see
for
yourself. The reason is simple: We accept a much lower
profit
margin than most online and real world pharmacies out there.
While
other businesses try to price gouge with profit margins of more than
100%
to sometimes even 200%+ percent (yes, pharmaceutical margins ARE that
high),
we follow standard retail practice of accepting modest 9 to 15%
margins.
We can afford to do so because our business doesn't have any
debt.
Our assets: buildings, property, and even delivery vans are completely
paid for. We are completely internally financed. Thus,
there
isn't much in terms of overhead costs that need to be passed on to the
customer. You're welcome. :-)
What
countries do you ship to?
We ship to more than 70 countries worldwide
with registered and EMS air mail. Those
countries
are: Albania, Algeria, American Samoa, Andorra, Anguilla, Antigua and
Barbuda,
Argentina, Armenia, Aruba, Ashmore and Cartier Islands, Australia,
Azerbaijan,
Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia,
Bosnia
and Herzegovina, Bouvet Island, Brazil, British Virgin Islands, Brunei,
Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands,
Chile, Christmas Island, Clipperton Island, Cocos (Keeling) Islands,
Colombia,
Comoros, Cook Islands, Coral Sea Islands, Costa Rica, Cote d'Ivoire,
Croatia,
Cyprus, Czech Republic, Dominica, Dominican Republic, Ecuador, Egypt,
El
Salvador, Equatorial Guinea, Europa Island, Falkland Islands (Islas
Malvinas),
Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia,
Georgia,
Gibraltar, Glorioso Islands, Greenland, Grenada, Guadeloupe, Guam,
Guatemala,
Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and
McDonald
Islands, Honduras, Iraq, Isle of Man, Jamaica, Jan Mayen, Japan,
Jersey,
Jordan, Juan de Nova Island, Kazakhstan, Kenya, Kiribati, Korea
(South),
Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya,
Liechtenstein,
Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Mali, Malta,
Marshall
Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia,
Federated
States of Moldova, Monaco, Montserrat, Morocco, Mozambique, Namibia,
Nauru,
Navassa Island, New Caledonia, Nicaragua, Niue, Norfolk Island,
Northern
Mariana Islands, Oman, Palau, Panama, Papua New Guinea, Paracel
Islands,
Paraguay, Peru, Pitcairn Islands, Puerto Rico, Qatar, Reunion, Romania,
Russia, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre
and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao
Tome and Principe, Serbia and Montenegro, Seychelles, Slovakia,
Slovenia,
Solomon Islands, South Georgia and the South Sandwich Islands, Spain,
Spratly
Islands, Sudan, Suriname, Svalbard, Swaziland, Syria, Tajikistan,
Tanzania,
Togo, Tokelau, Tonga, Trinidad and Tobago, Tromelin Island, Tunisia,
Turkey,
Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab
Emirates,
United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela,
Virgin Islands, Wake Island, Wallis and Futuna, Western Sahara, Zambia,
Zimbabwe. We cannot ship to the following countries:
Austria, Belgium, China, Denmark, Estonia, Finland, France, Germany,
Greece,
Hungary, Iceland, Ireland, Italy, Mexico, Netherlands, Norway, Poland,
Portugal, Saudi Arabia, Sweden, Ukraine, and Vietnam.
Can
I use a USA mail forwarder if I don't have a USA (or other country you
ship to) mailing address?
Of course. And many of our customers
do.
First, be sure to check that your country isn't in the list of
countries
we ship to. If that's the case and you still want to order from
us,
we recommend that you get a USA mail forwarder account with one of
dozens
of companies that offer these services. You can find them through
Google (search for "USA address mail forwarding." Some popular
services
that several thousand of our customers use are: Bongo
International, Earth
Class Mail, Ship
It To,
USA Box,
USA
2 Me, USA Mail 1,
US
Global Mail, and Via
Address. If you open an account with any of these services,
they
will provide you with a USA based mailing address and will accept and
then
forward packages to you in your own country for a small to moderate
fee.
Is
it okay if my billing address and mailing address are different?
Can I have my order shipped to someone else as a gift?
Yes, that is okay. You can put in your
billing
address as both the billing and mailing address when you make
payment...
and THEN email us separately to let us know what the mailing address
you
want us to ship to is. Otherwise we'll just ship to the address
you
specify on the order
form. The address you specify on the order
form takes priority over what is stated in your payment unless you
email us and let us know. We can even ship to a friend or family
member as a gift. We do not provide gift wrapping services.
There is no mention of price of product on any of our shipment packages
other than a small approximate value customs declaration slip.
Do
you ship
to PO Boxes, post office boxes, MBE Mailboxes Etc., UPS Store
addresses,
APO/FPO addresses, etc?
Yes, we do ship to all PO Boxes, post office
boxes,
APO/FPO addresses, etc. We have no restrictions whatsoever
regarding
shipping addresses as long as they are correct/accurate addresses.
Does
your pharmacy accept USPS money orders / Which USPS money order do I
need
to purchase, the domestic or international one? / Does making
payment
by money order slow down my order?
Please note that as of March 2015, we no
longer accept
mailed in checks or money orders. You'll need to select a
different
payment method to make payment on your order.
Are
you Indian? Are you a pharmacist?
While this is always a somewhat amusing
question,
the answer is: we are a family company made up of more than 40 people
of
various nationalities: American, British, Indian, Malaysian, and
Singaporean.
You can expect customer service in clear native speaking English,
although
you are welcome to ask questions in any language. All people who
handle sales and shipping are pharmacists. The only people who
handle
your order who are not pharmacists are the delivery van drivers who
take
these orders to the post office. If you have any questions
regarding drug interactions or side effects, you are more than welcome
to ask. We keep up to date with our profession and trade
through
continual education.
I see you use a
Yandex email address, are you Russian, are you in the Ukraine, etc.?
This question or something similar comes up
surprisingly often. Not that it should matter, but no, we are not
Russian, or anything to do with the former Soviet Union. We are
for
the most part an Indian organization and are based in Mumbai,
India.
We use many different email addresses, and some of them are from Yandex
(which is just a free Russia based email service like Yahoo or
Hotmail). We also use GMX and Gmail but it has always been our
business philosophy to keep as many redundant emails and websites in
several different and unrelated countries.
I
only
received part of my order?
Large orders and even some medium sized orders
are
often packed in different packages. Rest assured that you
will
indeed receive your entire order. Note also that we often
(but
not always) ship 'bonus' or 'extra' tablets of medication when
stock
allows so you'll often find that the quantity of items received
will
exceed the quantity that you ordered. Packages may often
arrive
several days and perhaps weeks apart.
Your
website is down.
Can I order via email?/Skype/etc.?
From time to time, our website may be
inaccessible.
We're still here, don't worry. We've been in business for more
than
fifty years, have more than 200 partners and employees (many of whom
are
family members) and we aren't going anywhere. If you want to
place
an order, just email it to us. Let us know what you want to
order,
what quantity, and what payment method you want to use. This is
all
we need to know:
1. your order (200 x Tadalafil 20 mg)
2. your payment method (Bitcoins, Paypal,
Google Pay, etc.)
3. your mailing address (John Smith, 100
Main Street,
City/Town, State/Province, Postal Code, Country)
Also, if our emails ever bounce back, just
contact
us at ANY of our email adddresses and we'll get back to you. It's important that you save our
email addresses just in case you lose touch with any of our
websites.
How long
will
it take for my order to arrive?
For most countries, the average time from mail
out
to package arrival is 15-20 mailing days. Most of that time frame
is allocated for outbound (origin country) and inbound (your country)
customs
services/departments to process your package. Be sure to make
note
of your tracking or delivery confirmation number so that you can track
your package online (if your local post office website supports this
function). Please note that we cover up to two losses before
shipments become at the customer's own risk for arrival.
Important: Please note
that we cannot
take responsibility if your order is returned to us because you do not
accept the package(s) (for instance you go on vacation and do not place
a hold on your mail or there are multiple delivery attempts but you do
not sign for your order for whatever reason). In these
cases
we will wait until the package(s) are returned to us and will reship,
BUT
we will need you to pay for the postage costs for the reshipment.
If the packages are lost on the return leg, the customer agrees that
the
we are not to be held responsible for such losses. To avoid such
situations, the customer should actively track their orders online at
the
links provided in the follow up email(s) we send after your order has
been
shipped.
Do
you send
out junk email? Do you spam advertise?
JCM Pharmacy does not send out any junk or
spam advertisements.
If you receive emails that purport to be sent from us, please rest
assured
that they are NOT from us and forward them to us so that we can contact
and possibly stop those responsible. If you receive junk or spam
advertisements that seem to be related to the sale of pharmacy
products,
it is likely that you were put on a mass mailing list from some other
source
unrelated to our company. We do not advertise at all, and rely on
word of mouth recommendations and repeat business from our own
customers.
One solution or workaround is to use a 'throwaway' or 'less important'
free email address from Gmail, Hotmail, or Yahoo, etc. to be used with
the purchase of pharmacy goods. That way you do not compromise
the
privacy of your main email addresses.
Is
this legal? What about customs?
Yes. Most countries follow the US FDA's
policy
which allows US consumers to import up to a 90-day supply of
prescription
drugs for personal use. Although this varies by country, most
postal/customs
services don't regard orders of less than 500-1,000 tablets of
medication
as significant. It is more commonly standard policy to simply
allow
small quantities (30 to 200 tablets) of non-narcotic medication through
the system and delivered to their destinations rather than have it
seized
or returned.
Do you
sell wholesale?
Our prices are already considered low enough
to be
wholesale prices. Feel free to browse around the Internet
and
compare our prices to other online and real world pharmacies. In
some special circumstances we are willing to negotiate quantity
discounts.
As a general rule though we don't recommend that customers order large
quantities of medications as generally speaking: the larger the order
(especially
when one gets into the 500-1,000+ tablet range), the more likely you'll
have customs issues at the package destination.
How should I
store my
medication if I plan to keep it long term for later use? What is
the best method for long term storage of medication? Please
advise
how to store medication for survival / prepper / bunker use. / etc.
This varies by medication, but it does appear
that
most of the questions about this topic seem to be related to tablet or
pill medication, often of the analgesic or antibiotic nature. In
general it is important to keep most medication at or near room
temperature,
dry, and out of direct sunlight. Airtight "tupperware" (food
storage)
type containers are ideal for this purpose. If available, you
should
also add a dessicant pack (moisture absorbing pack, of the type often
found
in snack food packaging) to your storage container. Medication is
often still effective well after the expiration date if you use these
storage
methods, although you should probably plan to 'rotate' and use your
medication
storage stocks every 10-15 years after the expiration date.
How
do I leave feedback? / Can I make a few suggestions? / etc.
All customers are more than welcome to view
and add
to our customer
feedback and suggestion blog. We of course always appreciate
feedback (both positive and suggestions for improvement), but what we
really
appreciate is good word of mouth advertising when satisfied customers
recommend
us to their family, friends, and coworkers, perhaps at the same time
briefly
explaining our 'discreet/private' ordering and billing system.
Where is
the rxcreams.com
/ jcmpharmacy.com / jcmrx.com / etc. website? I can't seem to
locate
your website. Are you still in business? We heard you were
shut down by Big Pharma, are you still there?
Over the years, some of our websites have been
attacked
and shut down without warning or due process by Big Pharma lobbying
groups.
Either they try to get our domain names banned, or they pressure our
webhosts
to delete our content. We're still here and business is as good
as
ever. We've been in business for decades, we're certainly not
going
out of business just because one of our websites gets deleted. We
recommend that customers save our product list as well as any or all of
our email addresses. Can't find us? Just email us.
Orders can always be placed via email.
Who or what is "Big Pharma?"
Big Pharma is the nickname given to the
world’s vast
and influential pharmaceutical industry and its trade and lobbying
group,
the Pharmaceutical Research and Manufacturers of America or
PhRMA.
The industry wields enormous influence over the prescription drug and
medical
device markets around the globe. In fact, in the United States, the
industry
contributes heavily to the annual budget of the U.S. Food and Drug
Administration
(FDA), which is charged with regulating drugs and devices made by those
same companies. Big Pharma demonstrates its power, political
might
and social influence over the nation’s governments and agencies, its
health
care systems, its doctors and hospitals, as well as the psyche of the
average
consumer worldwide. With the help of staggering profits and an
army
of paid lobbyists, the industry has gained powerful leverage in the
world
market for medication.
Please Google "Edelman pharmacy scare
tactics."
You'll find articles of an example of Big Pharma's strategy for
overseas
pharmacy competition. In short, their strategy is to use public
relations
and advertising firms to 'sling mud' or to play upon the fears of the
American
public... and in cases where such fears didn't exist before, to attempt
to generate new fears. This is the origin of public "beliefs and
rumors" that foreign made medication are made of substandard and/or
dangerous
ingredients. Completely contrary to this that proves this fear
mongering
is false is the FACT that most major US hospitals are supplied the
MAJORITY
of their medicines by Indian pharmaceutical companies, the same
companies
that supply online overseas pharmacies.
The world’s 11 largest drug companies made
a net profit
of $711.4 billion from 2003 to 2012 and the global market for
pharmaceuticals
is expected to top $1 trillion in sales by 2014.
In short, tens of thousands of small online
pharmacies
like ours are often targeted because we sell equivalent generics for
very
small profit margins and thus are considered a threat to these
pharmaceutical
giants.
We always welcome questions.
We'll answer
your questions until you run out of questions. Feel free to
contact us:
cs@julietcharliemike.co
jcmrx@yandex.com
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